Innovation in improvement and enhancement of service quality holistically, as well as integration and inclusive through the assimilation of technology, is vital in every consideration and process carried out. This includes requirements for capability building and ‘re-skilling’ to be in line with the development and needs towards Digital Economy. Speaking at the 144th anniversary of World Post Day celebration, Yang Berhormat Dato Seri Setia Awang Abdul Mutalib bin Pehin Orang Kaya Seri Setia Dato Paduka Haji Mohammad Yusof, Minister of Communications stressed on the need to achieve the objective of service quality improvement through the use of technology in the form of the 4th industrial revolution era development which brings about progress which is inter-related in all aspects, including manufacturing and distribution through technology such as The Internet of Everything” (loE), digitisation, mobile devices, big data, analytics and cloud computing.
The Minister of Communications said that high capability technology can open broad marketing and service scopes for business and consumers. The process and transaction have also become easier and faster. Postal services are also not left behind in this revolution, in particular from the speed perspective according to the global trend in usage and sensitivity of new technologies.
Yang Berhormat also stressed on the need for the Postal Services Department to make detailed preparations for re-branding. According to Yang Berhormat, re-branding is important as an innovation boost as well as providing confidence to the customers. The Postal Services Department also needs to explore strategic collaboration opportunities with potential partners. This is where the department will move in an integral manner, holistically and in unity, based on the whole of nation approach with various parties such as Government Linked Companies, the private sector and higher education institutions. The Minister of Communications also took the opportunity to share about the efforts made by the department towards its corporatisation. Among the matters given serious attention are the preparation of business strategy plans and asset evaluation towards corporatisation.
Yang Berhormat also touched on the need for inclusive service provision. Universal Service Obligation, Yang Berhormat emphasised, need to be maintained in the provision of quality services that can be obtained by every consumer in the urban and rural areas. This priority upholds the Ministry of Communications’ policy towards a competitive and sustainable communications sector that provides choices for the consumers. Yang Berhormat also stressed on Customer Priority. The Minister of Communications added that the constructive suggestions and criticisms from customers is highly appreciated in order to enhance the quality of services provided. In this regard, the department needs to improve Customer Satisfaction oriented efforts which are more interactive and innovative. The Ministry of Communications in particular takes seriously any customer complaints and views related to the services provided by agencies under the ministry including postal services.
Source: Radio Television Brunei